Privacy Policy
Your Privacy & Data Protection
Your trust is the foundation of our care. We are committed to protecting the sensitive personal and health information you share with Prunella Pharmacy.
We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information We Collect
Personal & Health Information
To provide pharmacy services, we may collect:
- • Identity Data: Name, date of birth, and government-issued ID.
- • Contact Data: Email address, phone number, and delivery address.
- • Health Data: Prescription history, insurance details, allergies, and compounding needs.
- • Payment Data: Credit card details and billing addresses for purchases.
Technical Usage Data
When you use our website or app, we may automatically collect:
- • Device Information: IP address, browser type, and operating system.
- • Usage Analytics: Pages visited, time spent on the site, and refill request logs.
- • Location Data: General location for delivery eligibility.
How We Use Your Information
We use your data solely to deliver and improve our healthcare services, including:
- • Processing and dispensing your prescriptions and compounds.
- • Managing insurance claims and billing.
- • Communicating with you regarding refills, recalls, or health questions.
- • Verifying your identity for compliance and fraud prevention.
- • Improving our website functionality and patient experience.
Sharing Your Information
We do not sell your personal data. We share information only when necessary:
- • Healthcare Providers: With your doctors to coordinate care.
- • Insurance Companies: To process claims and coverage.
- • Service Providers: With trusted partners (like our delivery couriers or IT support) bound by confidentiality.
- • Legal Requirements: When required by law or to protect public safety.
Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.
Your Rights
You have control over your personal information:
- • Access: You may request a copy of the personal data we hold about you.
- • Correction: You may ask us to correct inaccurate or incomplete data.
- • Opt-Out: You may unsubscribe from marketing communications at any time.
- • Deletion: You may request deletion of your account data, subject to pharmacy record-keeping laws.
Children’s Privacy
Our digital services are not intended for children under 13 without parental consent. We do not knowingly collect digital data from children under 13.
Updates to Policy
We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact our privacy officer at: Prunella Pharmacy 17135 W Capitol Dr, Ste 110 Brookfield, WI 53005 Phone: (262) 777-6911 Email: info@prunellapharmacy.com
Need Help?
Our pharmacy team is available to answer your privacy questions.
(262) 777-6911(262) 777-6910info@prunellapharmacy.com